EU and UK Orders Are Paused (For Now)

We've temporarily paused new orders to the European Union and the United Kingdom, both here on our website and on Gamefound. If you're a customer in either region, we wanted to explain plainly what's happening and what comes next.

What's changed

New EU and UK orders are on hold as of now, on our store and on Gamefound alike.

To be absolutely clear: this does not affect existing Gamefound backers. If you've already pledged, your order ships as promised, exactly as planned. Nothing about your pledge changes.

Why

The EU and UK have brought in new product safety rules for physical goods, and meeting them properly takes more than a checkbox. In short, both regions now require a named, locally based point of accountability for the products we ship there, along with the safety documentation to back it up. We'd rather pause and do this correctly than cut corners and pass problems, delays, or surprise costs on to you.

The part we're excited about

This isn't only about paperwork. Behind the scenes we've been working with a partner based in the EU to produce and ship to EU and UK customers at genuinely better rates, closer to you, with less time in transit and fewer costs stacked at the border. It's the kind of arrangement we've wanted in place for a while, and the new rules gave us the push to finally build it right.

We anticipate announcing that partnership before the end of August. When we do, EU and UK ordering will reopen on a stronger footing than it left on.

If you have questions

If you've already pledged or ordered and you're unsure where things stand, reach out and we'll confirm exactly where your order is. Thank you for your patience while we get this properly squared away. It's worth doing once and doing well.

More soon.

The Buer Games team